Pricing, Refund and Cancellation Policy

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This policy is part of the Terms of Service. Vrandex Studio is sold to businesses only.

1. Prices#

All prices are in euro (EUR) and exclude VAT.
EU business customers with a valid VAT number: invoiced without Croatian VAT (reverse charge).
Customers in Croatia: Croatian VAT is added where we must charge it.
Customers outside the EU: no Croatian VAT; local taxes are your responsibility.
Current plans, included contacts, sends, AI Credits and features are shown on our pricing page.

Subscriptions are billed in advance, monthly or yearly. Yearly plans include two months free.
Payments are processed by Stripe. If you installed our app through Shopify, some charges may be billed through Shopify's billing instead.
After every payment you receive an invoice by email. Payment receipts are not invoices.
If a payment fails, we retry and notify you. After 14 days without payment, the account may be suspended until paid.

Subscriptions renew automatically at the end of each period at the current price.
Cancel any time in Workspace settings → Billing → Cancel plan. Cancellation takes effect at the end of the current paid period; you keep access until then.
We notify you at least 30 days before any price increase. You may cancel before it applies.
Downgrades apply from the next period. Upgrades apply immediately; we charge the pro-rata difference.

Fees already paid are non-refundable, including for partial months or unused Credits, except:
- if we remove a material paid feature or terminate the Service for reasons not caused by you: pro-rata refund of prepaid fees and unused paid credit packs;
- if you reject a material change to the Terms and cancel before it applies: pro-rata refund;
- if you were charged by mistake (for example a duplicate payment): full refund of the wrong charge;
- where mandatory law requires a refund.
To request a refund: support@vrandexstudio.com with your workspace name and invoice number, within 30 days of the charge. Refunds go back to the original payment method within 10 business days of approval.

Monthly Credits in a plan expire at the end of each billing period.
Credit packs are valid 12 months from purchase.
Trial packs and pilot Credits expire as stated when you receive them.
Credits have no cash value and are not refundable or transferable.
If a generation fails because of our error, the Credits are restored automatically.

The free pilot lasts the period stated in your invitation (usually 30 days) or until its Credits run out. It never converts to a paid plan automatically; you choose a plan if you want to continue.
The €5 trial pack is a one-time purchase with the Credits and validity stated at checkout. It does not renew.

support@vrandexstudio.com · [+385 …] · Vrandex Media, obrt za usluge, Ulica Velimira Terzića 13, 21000 Split, Croatia